AI isn’t coming. It’s already here…
…and Microsoft have just made it easier than ever to start. Let’s make sure you don’t miss the boat.
Earlier this year, Microsoft made a game-changing announcement – and if you’re a business owner, this is one you can’t afford to ignore.
They’ve recently launched Copilot Chat, a new way for everyday business users to start working with AI tools straight out of the box. And here’s the best part: it’s available free for Microsoft 365 Business users, with the option to scale-up as you go.
So what does this mean in real terms? Let’s break it down…
Microsoft Copilot Chat: AI Help, Wherever You Work
Imagine if your team could ask questions, generate reports, prep for meetings, or even build basic automations — just by typing into a chat box. That’s essentially what Copilot Chat offers.
Think of it as a smart assistant that works inside Microsoft 365 (Word, Excel, Outlook, Teams, etc.), powered by GPT-4.o, one of the most advanced AI models out there.
And here’s where it gets really exciting…
Now Anyone Can Build Their Own AI Agent
Copilot Chat doesn’t just answer questions — it lets your team build AI agents using plain English.
- A customer service rep can build an AI Agent to answer common support questions.
- A marketer can create an AI Agent to draft campaign ideas or review blog copy.
- A technician on the front line can use it to pull up job instructions or safety checklists.
No coding. No IT department required. Just type what you want it to do and it builds it for you.
Why This Is a Big Deal for Businesses
This isn’t just some Silicon Valley gimmick. This is Microsoft saying: AI isn’t just for the big players anymore. Now, every small and medium business already using Microsoft 365 can get started.
And that’s huge. Because the businesses that learn how to use this tech now will be the ones saving time, improving service, and growing faster six months from now.
A Word of Caution: Why Policy and Training Matter
Before you start letting your team loose with tools like Copilot Chat and building custom AI agents, it’s vital you have two things in place:
- A internal AI policy
- A practical training programme for staff
These AI tools are incredibly powerful — but without proper guidance, your team could end up automating the wrong things, misusing customer data, exposing your business to data risks or simply getting poor results.
In the same way you wouldn’t give someone everyone on your team admin access to your company’s website without proper training and onboarding, AI deserves the same respect.
At South West AI Solutions, we help businesses set clear boundaries, define best practices, and upskill staff so they know how to train and prompt AI agents properly — safely, ethically, and with real business impact.
So What Should You Do Next?
If your business is already using Microsoft 365 (Word, Excel, Teams, Outlook), you’re halfway there. Now’s the time to explore how tools like Copilot Chat can save you time and boost productivity.
And if all this sounds great, but you just don’t know where to begin, that’s exactly where we can help.
At South West AI Solutions, we help businesses:
- Understand what AI tools like Copilot can actually do
- Train their teams on how to use them
- Build tailored AI agents and chatbots to handle repetitive work
Book a free AI Discovery Session and we can help you to explore:
- How Copilot and AI agents could work in your business
- Real use cases for your sector
- Creaing a simple roadmap to get started — no pressure, no jargon
Book your free AI Discovery Session today and let’s explore how AI could save your team time, simplify your operations, and help your business thrive.